Health coverage customers aren’t a happy lot. An online survey carried out by using ET Wealth earlier this month found out that almost half of the medical insurance buyers (48%) aren’t happy with the functions and advantages of their policies. The dissatisfaction tiers are better within the better age groups: the elderly sixty-five and above have the very best wide variety of disappointed policyholders — 67%. Similarly, in terms of claim settlement experience, nearly 70% of those inside the 60-sixty four age bracket are upset.
We are listing the survey’s principal findings, which display extensive discontent among policyholders, and advise approaches to handle customer issues better.
HIGH DISSATISFACTION
At forty-eight %, the quantity of people disenchanted with their policies is too massive to be disregarded using insurers. The better the age institution, the bigger the number of upset human beings. This is troubling because older humans are possibly to apply their fitness policies more regularly. The insurance industry gives a loose-look length. The client can cancel the coverage if he/ she isn’t happy with anything of the policy with a full refund of top-rate throughout this period.
The survey results show that people who hung out on ascertaining their insurer’s popularity earlier than shopping for the policy have been higher than those who trusted their marketers’ recommendation (guided via commissions rather than your requirements) or sold a coverage based on a decrease top rate.
On the opposite hand, some fifty-eight % of respondents who bought a policy-based totally on the insurer’s reputation have been satisfied.
